Delivery

Free nationwide delivery – it’s included in the price, so sit back and let us take care of everything!!!

photo 1

 

What do I have to do?
Which address should I supply?
When will it arrive and/or be collected?
Last minute booking 
I missed my delivery!
I missed my collection!
Courier issues
Collect or return in person
Finding Country Bumpkin Bunting headquarters!

What do I have to do?

We need names and addresses for the specified delivery and collection dates, along with any special instructions.  To return the bunting, just follow the included packing guide and our courier will collect it.
Return to Top

Which address should I supply?

You can use two different address for delivery and collection if necessary, but they must both be in mainland UK, and someone must be available all day.  To avoid missing couriers, we recommend venue or business addresses where there is likely to be someone available all day during working hours.

Please ensure all relevant staff members are aware of, and happy to handle the delivery and/or collection before supplying their details!
Return to Top

When will it arrive and/or be collected?

Our included courier service operates Monday to Friday, between the hours of 9am and 6pm, but it is NOT a timed service so I’m afraid we cannot specify a particular time of day, only the day.

Bunting needed from Friday to Sunday will arrive on the Wednesday before your event, and be collected the following Monday (with the exception of bank holidays).  Bunting needed for other days of the week, or longer periods of time will be arranged to accommodate your needs and our availability.

Delivery and collection is booked to take place on these days but occasionally external factors may affect this.  We will give as much pre-warning of any problems or changes where possible, and make alternative arrangements where necessary.
Return to Top

Last minute booking?  No worries!

Bunting booked Monday to Thursdays can be delivered within 48 hours if necessary.  There are no additional costs to you for this service, but you MUST book and pay for the bunting by midday for delivery to you within 48 hours. Delivery is between the hours of 9am – 6pm. I’m afraid we cannot offer 48 hour delivery to bookings made on a Friday or Saturday.
Return to Top

I missed my delivery!

Your courier will leave a card with details of the missed package and how to contact them.  You can contact them directly to re-arrange the delivery.
Return to Top

I missed my collection!

Please contact us AS SOON AS POSSIBLE!  If the box is not ready, this is classed as customer error and we will need to book a new collection which we may be charged for – this will be deducted from the insurance premium, if applicable.  Please supply alternative collection details if necessary.
Return to Top

Courier issues

The majority of the time, things run smoothly but if your courier has not appeared by 1pm and you are starting to get concerned, please contact us as our courier agent can check the parcels current status.  However, please bare in mind that the service is un-timed, so the courier can arrive anytime between 9am-6pm.
Return to Top

Collect or return in person

If you can arrange collecting and returning the bunting in person, or you can arrange one way in person but still need the courier for the other, we are more than happy to deduct the courier fees altogether or arrange the opposite leg of the journey according to your requirements, and deduct the fee as necessary.

Please let us know when you would like to collect and/or return the bunting and we can then arrange a suitable time and date.
Return to Top

Finding Country Bumpkin Bunting headquarters!

Our South Wales address is very easy to find – we are just off junction 47 of the M4.

From Junction 47 heading westbound, take the 3rd exit off the roundabout you will pass a garage on your left hand side. At the next roundabout take the 3rd exit again, straight through the mini roundabout and down the hill. You will pass over the motorway and there is a filter lane and a right turn signposted ‘Tircoed Forest Village’. Take this turn and follow the road until the mini roundabout. Turn left at the roundabout and Brynhyfryd is the 5th turn on your left. Our headquarters is the 6th house on the right.

Sat Nav address:

12 Brynhyfryd,
Tircoed Forest Village,
Penllergaer,
Swansea,
SA4 9JJ